Description
Why is there no logistics information?
You can check it by logging in to this website:https://www.17track.net/zh-cn
For example:
(f there is still no logistics information after logging into the above website, please contact customer service in time, and customer service will handle it for you as soon as possible.)
Brazilian friends,
Due to aviation control restrictions, pure electric products can only be shipped through offline channels. You willneed to pay small customs duty during customs clearance.
If you don’t pay the duties, the product will be returned to China.
When will the goods be shipped after ordering?
Answer: Under normal circumstances, shipping within24-48 hours
Why can’t you see logistics information in order details?
Answer: Because the product is pure electric, only offline logistics can be issued, and logistics query can be performed through the 17Track URL. Website: https://t.17track.net
Why do Brazilian customers need to pay taxes again when clearance?
Answer: The product is pure electricity. Due to the influence of aviation control, pure electric products can only send offline logistics, so when the package arrives at the Brazilian customs, you need to pay tariffs again. For tariffs, you can contact the customer service in the store
When will I receive the goods?
Answer: Under normal circumstances, you can receive the package within 6 weeks. If you do not receive the package, please contact the customer service in time instead of the dispute. We are not grateful
