About ceramic after-sales

Ceramics are fragile items, if the product is damaged, please contact us immediately

There are two ways:

A. If you need an exchange, please contact us for re-shipment

B. If you need a refund, please file a dispute and the refund will be processed within 3 working days.

About delivery

1. All our products are in stock and can be shipped within 24 hours at the fastest, some products may take 72 hours (because we don’t work on weekends)

2. We can use ups, EHL, AliExpress Cainiao, Yanwen and other logistics, or we can provide you with faster logistics according to your wishes

3. We will package the product according to the attributes of the product to ensure that you receive an intact product

FAQ

1. Is there a discount for bulk orders?

Yes, wholesale prices are always available, if you have any special needs, please feel free to send us an email or leave a message

2. Do you support drop shipping?

yes we support

3. What if I am not satisfied with the product?

We have a 15-day worry-free return and exchange service. You can contact us at any time. If the product is damaged or lost, we will reissue or refund it to you as soon as possible, and we will do our best to make you satisfied.

4. Why is the logistics so slow?

In fact, not all products can be delivered by fast express such as DHL, because the profit of our products is very low, and we also support free shipping in most popular countries. So some low-priced products are equipped with some economical express.

In fact, these economical couriers are sometimes not slow.

About Feedback

1. If you are satisfied with our products and services, please leave a 5-star feedback with a detailed description. Once you show us a screenshot of the feedback. Next order is, we will give you an extra 3% discount, please contact us before payment for your next order

2. Your feedback is very important to us. If you are not satisfied with this transaction or have any questions, please contact us actively and do not leave bad feedback