Buyer Questions and Answers

1. Q: How to customize the backdrop?

A: If you haven’t placed the order, please send the customized information to us. Our designers will design it for you.

If you have placed the order and want to customize a backdrop, please send your customized information to us within 12 hours. Otherwise, we will produce according to the default design.

2. Q: How can I cancel the order?

A: Please cancel it 12 hours after you paid for the order. Otherwise, we will arrange the production and shipment for you.

3. Q: How can I reduce the creases of econ vinyl?

A: Econ vinyl creases can be reduced by low-temperature ironing the back of the background.

4. Q: How long will it take to finish production?

A: Usually, it will take 2-4 workdays to produce after you confirm the design and finish the order. If you are urgent to get the package, don’t hesitate to contact us to choose fast shipping.